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Faqs |
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| SmartDoodle FAQs... |
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| Q1: I can't connect to
the voice servers? |
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| Q2: Device is already in use? |
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| Q3: Cannot
Hear/Not Heard? |
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| Q4: Why is their voice choppy? |
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| Q5: Why is there an echo? |
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| Q6: Why is echo cancellation
needed? |
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| Q7: I don't seem to be getting
any echo cancellation from the microphone, what can
I do? |
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| Q8: My voice sounds over-powered.
What should I do? |
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| Q9: My voice has been filtered
out, what do I do now? |
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| Q10: What
is the voice compression rate of SmartDoodle? |
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| Q11: What
is the bandwidth taken by the Voice Over Internet
(VOI)? |
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| Q12: What
about voice quality provided by SmartDoodle? |
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| Q13: Whether
Video Conferencing is possible with this software? |
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| Q14: Whether
an EXCEL sheet can be drag and dropped In the IIM? |
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| Q15: Can
we edit a Power Point Presentation which is exploded
into the E-Notebook? |
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| Q16: What
is the voice delay in the network? |
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| Q17: What
is the voice coded used? |
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| Q18: Does
this works on WAN, INTRANET, INTERNET? |
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| Q19: Does
this software works in a system with Firewall? |
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| Q20: Which
ports does this software use? |
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| Q21: How
much bandwidth does it consume? |
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| Q22: Can
we record the conference or training session? |
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| Q23: How
can I send a recorded E-Notebook through E-mail? |
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| Q24: How
can I read a Published File? |
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| Q25: How
to read the unpublished E-Notebook? |
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| Q26: Does
this software works for telephone voice communication? |
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| Q27: Who
are all your competitors? |
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| Q28: Do
I require a SMTP server? |
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| Q29: Can
we write the equations or mathematical expressions
in the E-Notebook? |
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| Q30: Does
this software provide any calculator to solve mathematical
expressions? |
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| Q31: Can
we make 2 or more E-Notebooks sharable to the same
users? |
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| Q32: Can
we conduct 2 or more E-notebook conferences at a
time with different groups? |
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| Q33: Which
port is used for what? |
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| Q34: What
are the basic system requirements for SmartDoodle
to work properly? |
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| Q35: What
is GSM? |
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| Q36: How
many users can attend for online conference at once? |
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| Q37: Can
we explode any other file format than a Power Point
Presentation? |
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| Q38: What
kind of image files can be imported into the E-Notebook? |
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| Q39: What
is the space consumed by the software? |
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| Q40: How
can I invite a user who have come late to online
while the conference
is already started? |
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| Q41: Can
the grab given to some other by moderator? |
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| Q42: What
about security issues with this software as we are
removing the Firewall? |
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| Q1: I can't connect to the voice
servers. |
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User who connect through a firewall
(not configured properly) or proxy server may not be
able use the voice feature.
- Firewall...
Configure the Firewall properly then voice will work
fine.
Protocol UDP
SmartDoodle Servers
SDService.exe
DCServer.exe
DBServer.exe
MDServer.exe
DFEServer.exe
VoiceServer.exe
Port : 80
- Proxy Server...
Right now SmartDoodle will not work behind the Proxy
Server but it works fine behind a NAT Server(Network
Address Translation Server). |
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| Q2: Device is already in use? |
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| SmartDoodle cannot access your
microphone because Windows indicates that device is
already in use by another program. One of the following
steps should correct the problem (try them in order): |
- Every so often, this error is
also displayed if system resources are very low.
To solve this, close all other applications running
on
your computer.
- Restart SmartDoodle.
- Shutdown and restart your
computer.
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| Q3:Cannot Hear/Not Heard? |
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- Left-click on the Speaker icon
in your system tray (on the bottom-right corner
of your screen) one time and raise the volume bar
to the
top. Make sure Mute is not checked. (If the icon
is not there, click Start and select Settings, Control
Panel and Multimedia or Sounds
and Multimedia.
Make
sure that the Show volume control on the task bar
option is checked and click OK at the bottom of the
window).
- If that's not sufficient, double-click on
the Speaker icon. Make sure that none of the options are
muted and that all levels are turned above 50%.
- Click
on Options, Properties, Recording and click the
OK at the bottom of the window. Make sure
that Microphone
Balance is the only option selected and the
level is turned up above 50%.
- Close the window and
try to use Voice.
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| Perform this simple test to
determine whether your Microphone and Speakers are
connected and adjusted properly: |
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- If you are currently in a voice
chat conference, close the conference window.
- Close
any other programs you have open that may be using
your microphone or speakers.
- Click the
Windows Start button in the lower-left corner
of the screen.
- Select Programs, Accessories,
Entertainment or Multimedia and click Sound
Recorder.
- Click on
the Record button (a red circle), say a few
words into your microphone, then click
the Stop button
(a black square). While recording, you should
see the sound waves from your voice displayed
on the strip
chart at the top of the Sound Recorder window.
- Click
the Play button (a black triangle) to hear what
you just recorded.
- If you do not hear anything but
see the sound waves from your voice, then something
is
wrong with your
Speaker setup. If you do not see the sound
waves from your voice, then the problem
is with your
Microphone setup.
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| Q4: Why is their voice choppy? |
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If you experience static, choppy
voice, or voice delay, it may be due to the following
factors:
Time of day:
The time of day you try to use voice chat can drastically
affect voice quality due to the number of users trying
to access our servers at one time. Peak hours are mid-morning
and late evening (Pacific Time).
Connection speed:
In order for voice chat to work properly, ensure you
are using a 56K modem (or faster connection). Sending
sound over the Internet requires a lot more bandwidth
than sending text.
Region:
The location to which you are trying to voice chat
can also affect voice transmission. Different geographical
locations may receive better transmission of voice
packets than other areas. |
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| Q5: Why is there an echo? |
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| An echo is caused when your
voice is picked up by friend's microphone and transmitted
back to you. Have you tried using a headset? You can
use the Hands-free mode without an echo. If you prefer
to use speakers and microphones instead of a headset,
one or more of the following may be used to reduce
far-end echo problems (the person that needs to take
these steps is not the person hearing the echo but
the person at the far end of the conversation): |
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- Move the microphone away from
the speakers as far as practical.
- Reduce the microphone
level (using the volume control on the left, below
the Talk button). Try talking
directly into the microphone to be heard clearly.
- Reduce the speaker level (using the volume control
on the right).
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| Q6: Why is echo cancellation
needed? |
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A: In a
hands-free conferencing environment, the voice signal
being transmitted through
the speakers is frequently picked up by the microphone,
which re-transmits that audio through the speakers
a second time, creating an "acoustic loop".
When an acoustic loop occurs, the result can be unwanted
echo and howling, and generally very poor audio quality
for conference participants. In order to achieve good
quality audio, conferencing users have either been
limited to cumbersome headsets or were forced purchase
expensive echo-cancellation microphones.
ClearMic technology features a state-of-the art
Digital Signal Processor (DSP) and advanced algorithms
that allow the ClearMic to actively listen for
and cancel out any acoustic loop before it occurs,
resulting in echo-free conferencing capabilities
for users who require hands free audio without
sacrificing quality. |
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| Q7: I don't seem to be getting
any echo cancellation from the microphone, what can
I do? |
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| A: You can take several steps
to troubleshoot your Microphone: |
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- Be sure the Microphone is connected
properly. If your speakers are not connected to
the cable of the Microphone, or it is not plugged
into
the proper ports on your computer, it may not function
properly.
- While using the Microphone, tap directly
on the top. If the audio heard is light rapping
or in-distinct,
you are not using the Microphone as your source.
If
a loud tapping noise is heard, you are using
the proper input.
- Some applications allow for a 'boost'
or '+20db', be sure this is turned off. This is
a powered
Microphone
and does not require additional support from
your audio hardware in this manner.
- Unplug
the Microphone for 5 seconds from the wall; this
should reset the 'learned environment'
of the
Microphone.
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| Q8: My voice sounds over-powered.
What should I do? |
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| A: Follow these steps in Windows,
to turn off 'Mic Boost': |
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- Click on Start, Programs, Accessories,
Entertainment (or Multimedia),
Volume Control.
- In the Volume Control window, click
options, properties.
- In the properties window,
select the radio button besides 'Recording'.
- In
the list of controls be sure Microphone has a check
mark. Click OK.
- On the options menu, be sure that
'Advanced Controls' has a check
Mark (if it does not click on it, and it
will turn on).
- Underneath Microphone click the 'Advanced'
button.
- There should be a check box beside 'Mic
Boost' or '+20db', if there is
a check mark in the box, remove it.
- Click 'Close'.
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| Q9: My voice has been filtered
out, what do I do now? |
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A: Reset your ClearMic.
To do this, follow these three steps: |
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- Unplug the power source (Connection
#5 in the diagram)
- Wait for 5 seconds for ClearMic to reset itself.
- Reconnect the power source.
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| Q10. What is the voice
compression rate of SmartDoodle? |
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| A: It is 5.76 MB/ hour. |
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| Q11. What is the bandwidth
taken by the Voice Over Internet (VOI)? |
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| A: It is 1.6 KBytes/sec or
12.8 kbits/sec. |
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| Q12. What about voice
quality provided by SmartDoodle? |
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| A: Voice is clear
and it provides stereo sound. With the use of the echo
cancellation Mic the voice will better as it cancels
the echo in the network. Importantly
this Mic has got a sensitivity of 25 feet, so even if the speaker is at a distance
of 25 Feet the mic perfectly grabs the speaker’s voice. |
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| Q13. Whether Video Conferencing
is possible with this software? |
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| A: No, but we provide feature
which can fix the video conferencing partially, In
this software we’ve introduced a feature called
grab holders image which shows the photograph of the
grab holder (the person who has most privileges in
the conferencing group), with this one can easily know
to whom he is talking
to. |
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| Q14. Whether an EXCEL
sheet can be drag and dropped In the IIM? |
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| A: Yes. |
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| Q15. Can we edit a Power
Point Presentation which is exploded into the E- Notebook? |
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A: No, but you can
annotate that Power Point Presentation and can add
some
Graphics to it. |
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| Q16. What is the voice
delay in the network? |
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| A: It is 300ms, and which very
commonly happens in packet switching. |
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| Q17. What is the voice
coded used? |
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| A: It is GSM 6.10. |
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| Q18. Does this works
on WAN, INTRANET, INTERNET? |
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| A: Yes. |
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| Q19. Does this software
works in a system with Firewall? |
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| A: Yes. Port needs to be opened. |
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| Q20. Which ports does
this software use? |
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| A: Port- any port 3 required. |
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| Q21. How much bandwidth
does it consume? |
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A: It require either dialup
or broadband internet connection with minimum of
56 kbps and for best quality 128 kbps line. |
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| Q22. Can we record the
conference or training session? |
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A: Yes you can,
if you are in E-Notebook and you are writing some thing
on the Board and speaking about which you are writing
and in such situation If you want to record the session
for future reference or to e-mail it to some body,
you can always record your session live, i.e along
with
your board writings, your voice also gets recorded
and with both synchronized way. So, when you Replay
it
the annotations or writings that you’ve made
on the board will
appeare highlighted with the voice. |
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| Q23. How can I send
a recorded E-Notebook through E-mail? |
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A: there are two
ways...
A) You can send the saved E-Notebook session as
it is, with this you are not sending the recorded
voice
or any attached files. Only the explode Presentations
are what all that you’ve written on E-Notebook
will be sent.
B) The other way is you first Publish the E-Notebook and send, by this way you
are sending the whole E-Notebook with all recorded voice and attached files. |
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| Q24. How can I read
a Published File? |
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| A: A Published file
can only be read by the software which we provide named
SmartDoodle READER, one cannot read a published file
without this
software. |
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| Q25. How to read the
unpublished E-Notebook? |
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| A: With the help
of the stand alone E-Notebook, go to it’s file
menu and choose the file in the open option. |
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| Q26. Does this software
works for telephone voice communication? |
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| A: No, this only works for PC-to-PC
Communication. |
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| Q27. Who are all your
competitors? |
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| A: We have no direct competition
in the market. |
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| Q28. Do I require
a SMTP server? |
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| A: No, we can integrate your
SMTP Server for sending the E-mail. |
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| Q29. Can we write the
equations or mathematical expressions in the E-Notebook? |
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| A: Yes with the Pencil tool.
In text box too by typing through the keyboard. |
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| Q30. Does this software
provide any calculator to solve mathematical expressions? |
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| A: No, probably you may have
to use the calculator available in your O.S. |
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| Q31. Can we make 2 or
more E-Notebooks sharable to the same users? |
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| A: Only one at a time but can
share as many as we want. |
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| Q32. Can we conduct
two or more E-Notebook conferences at a time with
different groups? |
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| A; Yes, as many as you want.
Depending upon the system capabilities. |
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| Q33. Which port is used
for what? |
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| A: 3 ports, One for Data, one
for Voice, one for FTP. |
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| Q34. What are the basic
system requirements for SmartDoodle to work properly? |
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A: SERVER:
- Windows
200x or Windows XP
- 1 GHzProcessor
- 1 GB RAM
- 2 GB available Hard Drive space
- 1024x768 16 bits
resolution
- Java 1.4.0 or Java 1.4.2
- Internet Connection (Any Broadband :cable,
DSL, etc.)
CLIENT:
- Windows 2000 or Windows XP
- MS Office XP
- 400 MHz Processor
- 256 MB RAM
- 20 MB Available Hard drive space
- 1024x768 16 bits
resolution
- Java 1.4.0 or 1.4.2
- Sound Card, speakers and Microphone
(For Voice Chat)
- Internet Connection (either dial-up:
minimum 56 Kbps modem, or
any broadband: cable, DSL, etc.)
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| Q35. What is GSM? |
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| A: GSM stands for “Group
Special Mobile” which a Microsoft product. And
the version which we are using is 6.10 in this software. |
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| Q36. How many users
can attend for online conference at once? |
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| A: It depends on the type of
server you choose, we provide two types of servers
one which can handle less than 100 concurrent users;
and the other can handle 2500 concurrent users. |
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| Q37. Can we explode
any other file format than a Power Point Presentation? |
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| A: No other file is supported
right now, we are coming up with WORD and EXCEL, support
soon. |
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| Q38. What kind of image
files can be imported into the E-Notebook? |
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| A: JPEG, GIF, PNG, BMP. |
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| Q39. What is the space
consumed by SmartDoodle on the hard disk? |
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| A: For the SmartDoodle Client
it is 8 MB and for the SmartDoodle Server it is 940
MB. |
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Q40. How
can I invite a user who have come late to online
while the conference
is
already started? |
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| A: You
can always invite anybody belonging to the same group
from the Conferencing dialog box and don’t
forget to synchronize the session if you want him
to see the whole session since starting. Remember
this can only be done by the moderator/ default grab
holder depending on situation. |
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| Q41. Can the grab given
to some other by Moderator? |
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| A: If the Moderator wishes to
give the grab to some other he can, and also he can
take the grab back. |
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| Q42. What about security
issues with this software as we are removing the
Firewall? |
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| A: No, no issues. |
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